Customer Support at Ocean Casino
Again, there are some things that are great at Ocean Casino with regards to customer support, yet there are some things it could very well improve. For one, we have some complaints about its FAQ section or Help Center. Although we’re sure that Ocean Casino tried its best, this is where it fell flat on its face, because there were a lot of things it could do to add to its Help Center. We felt that the sections were incomplete, and it’s up to Ocean Casino to fill them up. But in contrast, the live support feature is excellent, and we would like to commend Ocean Casino for their friendly customer support agents, who answered all our questions in a timely and correct manner. Aside from the live chat feature, you can reach out to customer support via email at [email protected] and telephone them at 1 (855) 740 7097 or 1 (609) 782 0007 from 10am to 12am every day. You can also access the blog section at Ocean Casino and seek out topics such as Casino Guides, Help Articles, and Slot Games.
If all else fails or you just feel the need to get in touch in a different way, you can even write to Ocean Casino at 500 Boardwalk Atlantic City, New Jersey, 08401.
Safety and Fairness at Ocean Casino
The fact that Oceanonline casino is under the great Ocean Casino Resort bodes well for it, because it means that it has support and decades of a solid reputation under its belt. In short, we doubt very much that Ocean Casino Resort would want to tarnish its reputation by being linked to a less-than-reputable operator. That being said, everything is as it should be at Ocean Casino, and it follows all the rules and regulations in the state of New Jersey, where it is licensed. The casino is backed by a credible and trustworthy company a hundred percent, and it is regulated by the New Jersey Division of Gaming Enforcement under the entity AC Ocean Walk, LLC, and the license number 497-50/55 and vendor ID number 90988.
The privacy policy of Ocean Casino describes precisely what it does with your data and information, and it uses encryption technology to ensure that all your account details are fully protected. Moreover, it follows Responsible Gaming protocols, and it has a dedicated Responsible Gaming page which gives details on what players can do if they feel they need to set limits. It also has instructions on setting a deposit limit, wager limit, time limit, self-exclusion, and time out, and has various tools to help players manage their gaming activity and also has a list of support organizations, including the Council on Compulsive Gambling of New Jersey as well as Gamblers Anonymous.