The National Council on Problem Gambling has recently requested arbitration on the issue of the 1-800-GAMBLER hotline number, which continues to be a source of contention between the NCPG and the Council on Compulsive Gambling of New Jersey. The NCPG has also filed for a restraining order that will keep the hotline running until August 26.
The National Council on Problem Gambling has initiated arbitration proceedings in its ongoing dispute with the Council on Compulsive Gambling of New Jersey over control of the national 1-800-GAMBLER hotline. The move comes after months of back-and-forth between the two organizations, which share a contractual history surrounding the use of the widely recognized problem gambling resource.
Under the original agreement, NCPG licensed the right to use 1-800-GAMBLER nationally from CCGNJ for $150,000 annually. The three-year deal terminated in May, and the NCPG says it exercised its option to extend the arrangement. Citing a lack of progress in negotiations, NCPG turned to the American Arbitration Association to resolve the dispute "in accordance with the provisions of the original license agreement."
In addition, the NCPG secured a temporary restraining order from a New Jersey court to prevent CCGNJ from shutting down the hotline. The order keeps the service operational until at least August 26, giving both sides time to address their differences in court.
NCPG stresses service continuity
Cait Huble, the NCPG's Director of Communications, confirmed the arbitration request, noting that the organization's primary concern is preventing any interruption to the hotline's nationwide availability. "Over the past three years, the National Problem Gambling Helpline, anchored by 1-800-GAMBLER, has made tremendous strides in expanding access, providing more effective assistance, and reaching more diverse communities," said Derek Longmeier, NCPG Board President. "As we continue this critical work, NCPG remains dedicated to protecting the integrity of the helpline and upholding a national network that is consistent, reliable, and responsive to those in need of problem gambling support."
According to court filings in Mercer County, NCPG previously attempted to initiate arbitration on several occasions, but claims those requests went unanswered by CCGNJ. The two organizations are now set to face each other in court in the coming weeks.
Limited public comment from parties involved
While NCPG has been vocal about the need for swift resolution, CCGNJ has not publicly commented on the matter. The AAA, meanwhile, told SBC Americas it could not discuss details of ongoing cases, citing confidentiality rules that restrict information to directly involved parties and their representatives.
The dispute comes at a time when the demand for accessible problem gambling resources is growing, particularly as legal sports betting and online casino gaming continue to expand across the United States.
Industry groups warn against service disruption
The gambling industry's major trade organizations have weighed in, urging a quick and amicable resolution. Earlier this month, the American Gaming Association and the Responsible Online Gaming Association issued a joint statement expressing concern over the hotline's future.
ROGA represents eight of the largest US online gambling operators - BetMGM, Bally's, bet365, Fanatics, DraftKings, FanDuel, PENN Entertainment, and Hard Rock Digital - collectively responsible for more than 90% of the country's online wagering market.
"Any disruption to the 1-800-GAMBLER operations - or worse, a degradation of the helpline's capacity to deliver timely, culturally competent, and clinically appropriate referrals - would significantly endanger the ability for individuals or friends and family members of individuals who may be experiencing problems to learn more and access care," ROGA and the AGA said. They warned that a lapse in service could cause "widespread consumer confusion" and undo years of awareness campaigns by operators, regulators, and advocacy groups.
The court's temporary restraining order buys both sides a short window to find common ground, but the clock is ticking. If no agreement is reached before the August 26 deadline, the matter could escalate, potentially affecting the availability of one of the nation's most widely recognized gambling help resources.
For many, the hotline represents a lifeline that must remain intact - regardless of contractual disputes - to ensure that individuals struggling with problem gambling can find the support they need without interruption.