Our comprehensive JackpotCity Casino review

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As casino players, many of us have found our mecca – the perfect casino site that offers a blend of fantastic casino games, great payment methods, even greater payouts and bonuses, with excellent customer service to boot. Do we need to explore? And while most of us will say “No, we don’t,” there are a few who live on the thrill of an exciting discovery. This is just what JackpotCity Casino is all about – discovering a whole new domain of endless games and excitement coupled with the electrifying buzz of the unknown.

JackpotCity

No bonuses from JackpotCity are currently available in Virginia, but check out these similar offers!

Operator Logo
Welcome Bonus
Get up to GC 1,530,000 + FREE SC 43 upon signup
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
Welcome Bonus
Claim Your Free 650,000 Gold Coins (GC) & 1,400 sweeps coins (FC)
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
Welcome Bonus
250,000 GC and 10 FREE SC for $2.99!
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
No Deposit
Get 1.5 million WOW Coins + 34.5 Free Sweepstake Coins!
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
No Deposit
150% extra coins: GC 50,000 + 27.5 Sweepstakes Coins
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
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Website
jackpotcitycasino.com
Established
1998
Available in
Support
24/7 chat support and email
Bonus
First Deposit Up to $1,600
Min deposit
$10
Number of games
500+
Mobile application
iOS, Android
Payment methods:
Neteller (E-Wallet)
Visa
Mastercard
Paysafecard (Prepaid Card)
PayPal (E-Wallet)
Apple Pay (Mobile payment system)
ecoPayz (E-Wallet)
Skrill (E-Wallet)
JackpotCity

No bonuses from JackpotCity are currently available in Virginia, but check out these similar offers!

Operator Logo
Welcome Bonus
Get up to GC 1,530,000 + FREE SC 43 upon signup
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
Welcome Bonus
Claim Your Free 650,000 Gold Coins (GC) & 1,400 sweeps coins (FC)
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
Welcome Bonus
250,000 GC and 10 FREE SC for $2.99!
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
No Deposit
Get 1.5 million WOW Coins + 34.5 Free Sweepstake Coins!
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
Operator Logo
No Deposit
150% extra coins: GC 50,000 + 27.5 Sweepstakes Coins
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.
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>

📖 Published on: March 8th, 2024

✍️ Updated: 4 months ago

⏳ 18 mins read

0.0 /5
Based on 7 critics

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So once again, we ask the age-old question: what does JackpotCity Casino have that other casino sites don’t? You might just be pleasantly surprised! Do you want to find out more? Take our hand - and let’s take a stroll into the fabulous and enticing new world of JackpotCity Casino.

 

An Overview of JackpotCity Casino: What is it all about?

JackpotCity Casino has been a familiar face in the world of online casinos since it first launched in 1998, and it features an amazing array of casino games to suit all levels of casino gamers, whether you’re new to the online casino world or you’re a seasoned player who has made a name for themselves in whatever game you’re good at.

JackpotCity online casino image

The more than 500 games at Jackpot City Casino are undoubtedly extensive and range from the beloved slots to innovative live casino games. In between, JackpotCity Casino has many offerings, be it table games, scratch cards, video poker, and more. But it can be said that JackpotCity’s slot games are the star of the show – it has more than 430 slot games on offer, and we’re only just getting started. JackpotCity Casino also takes pride in being available for download on the mobile app (Play Store or App Store), and it boasts plenty of payment methods, too.

 

The Highlights

At JackpotCity Casino, there are many elements that its numerous customers can be happy about. For one, it has some of the best slot games we have ever seen (so far), and for another, its customer support options are very good, too (it even has customer support in over 7 languages – try beating that!). But don’t take our word for it – just look at the main features of JackpotCity Casino highlighted below:

 

An excellent user experience all-around

This is where JackpotCity Casino excels, in our own opinion. It offers an enjoyable and seamless mobile experience all throughout, starting with its compatibility with any browser and its mobile app. There’s not much difference, regardless if you play your favorite casino games on the app or your PC – the interface stays the same and the loading times are quick and easy.

 

A broad selection of games

As we mentioned earlier, if you’re a fan of slots, then JackpotCity Casino is surely worth a try! But don’t worry, because it also has other games in its collection, from table games to live dealer games; there’s something in store for everyone.

 

The best promos, bonuses, and offers

Well, JackpotCity doesn’t really have the best per se – let’s say its promotions and bonuses are reasonable and at par with other casino sites. It has a bonus for new players, of course, and it also has regular rewards and promotions for newbies, along with a terrific VIP program.

 

A good number of payment options

Because JackpotCity Casino mainly serves the European and Asian market, it’s no surprise that it’s got a good number of payment options, ranging from debit cards to eWallets to prepaid cards and more. And did we mention the speed of payouts, which is one of the reasons why players are absolutely in love with JackpotCity Casino? More on this later!

 

Pros and cons

While some might say that JackpotCity Casino offers many more advantages than other social casinos, we’re here to give you the full, unbiased view. So here are JackpotCity Casino’s pros and cons:

Pros

The slot lovers ultimate casino, having over 430+ slot games in its roster

Its customer support responds quickly and tries to resolve issues as soon as possible

Weekend and midweek bonuses for active players

Cons

Fairly limited games are available: While Jackpocket Casino continues to build its casino following, only 300 games are currently available on its site, leaving new patrons opting for other online casinos with a wider selection

Players from other states and some European countries are not allowed, such as Malta, Spain, UK. South African gamers are also banned

Even though it has a welcome bonus, it is only for slot gamers

1
recommended
offer icon
Welcome Bonus
Claim Your Free 650,000 Gold Coins (GC) & 1,400 sweeps coins (FC)
gamblespot score
4.3 /5
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.

Bonuses and Promotions

When it comes to the JackpotCity Casino bonus and promotions, we’ve already given you an idea. But to expound on it even more, here’s what you can expect:

 

Welcome bonus

It’s entirely possible to get the welcome bonus at JackpotCity Casino, but you have to fulfill certain requirements first. In other words, you have to work for it! It’s an incredibly big bonus, so maybe that’s why it’s also incredibly hard to get all at once. But here’s a tip: if you have a set budget for playing and you’re serious about winning, the JackpotCity Casino welcome bonus is a great deal.

 

Other promos and offers

Of course, what’s a casino without other bonuses and promotional offers? At JackpotCity Casino, you can also take advantage of regularly updated bonuses, freebies like holidays and cruises, and even the latest gadgets as extra prizes.

JackpotCity casino bonus image

 

VIP Program

There is also a VIP Program at JackpotCity Casino that rivals other VIP programs offered by many online casinos, and as soon as you join, you will automatically become part of their VIP high-rollers. Not only this – you will receive as much as 2500 loyalty points and you will be a bronze member. You can use the VIP points you earn to get free spins, claim various bonuses, get free credits, and you can also use them to wager at any game you like. You can even use your accumulated points at the sister casinos of JackpotCity, such as Mummy’s Gold Casino, Ruby Fortune, and Spin Palace.

 

Note that in order to stay a VIP member, you have to be active (being active also allows you to climb higher on the different VIP levels). In addition, you will have to keep the minimum points that will allow you to stay within your level - if you lack the points required to stay within that level at the end of the month, you will have to go down to a previous level.

How JackpotCity Works

JackpotCity works very much like other casino sites – you just have to visit JackpotCity Casino, sign up, get the welcome bonus, and start playing. It is, of course, a real money casino, which means that you can win real cash prizes and you can bet real money as well. There are many games and bonuses at JackpotCity Casino, starting with the welcome bonus of 100% match of as much as $1600. The games available, on the other hand, are a slot lover’s dream – there are over 400 slot games all in all with an array of titles and themes from some of the most renowned software providers like NetEnt, Microgaming, Crazy Tooth Studio, Rabcat, and more.

If you want to sign up and have an account at JackpotCity online Casino, the overall process is a breeze, and JackpotCity lets you sign up on the site itself by clicking on the Sign Up icon on the right side of the screen. Then you just have to fill in your personal details such as your name, email address, mobile number, and date of birth. Afterward, you just have to choose a password and username to log in, and then go to the bank to make a deposit.

Don’t forget to claim your welcome bonus – but we suggest you read the terms and conditions first, because you will only get the full $1600 if you make a total of four deposits. If you make a first deposit, JackpotCity Casino will match it 100% to as much as $400. On your second deposit, JackpotCity Casino will once again match it 100% up to $400. You can do this up to four times, and JackpotCity will match your deposit up to $400 every single time.

1
recommended
offer icon
Welcome Bonus
250,000 GC and 10 FREE SC for $2.99!
gamblespot score
4.5 /5
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.

Game Selection

It goes without saying that JackpotCity has some of the biggest and most well-recognized slot games covering every conceivable theme and genre in slots. Well, JackpotCity has over 500 plus games in total – and a vast majority of these games are dedicated to slots (over 430 in all). What’s even more amazing about the game selection at JackpotCity is that it also offers games according to region or country – for example, it has game titles that only players from countries like New Zealand and Canada would be familiar with. It also has games based on Australian poker, for example (who would have thought Australian poker even exists?) and fruit machines just like they have in the UK.

 

But there’s more than meets the eye at JackpotCity, because there are other games as well – it has 70 table games, including 30+ blackjack games, and there’s poker, roulette, baccarat, and more. You can see the latest games at the virtual casino lobby of JackpotCity Casino, and you get to play any game that sparks your interest. Personally, we can’t get enough of Bingo Bonanza, Mega Moolah, and Monkey Keno, but you can take your pick from a vast range of titles that will suit whatever mood you’re in! We also like the video poker selection, and can’t wait to try out casino games like Aces and Faces and All American Poker.

JackpotCity casino review image

Lastly, if you’re keen to stake your pot at live dealer games, JackpotCity’s got just the games for you. We tried playing a live dealer game or two (which, incidentally, are brought to you by none other than Evolution Gaming), and we loved the fact that you can socialize with live dealers and chat with other players as the games go on. The 3D animation is superb, with hardly any background noise, and the dealers are friendly and professional. We recommend live dealer roulette and live dealer blackjack, where you can wager as little as $10 and $25, respectively. If you’re on a budget, you can always go for live dealer baccarat, where the minimum wagering amount is $1.

Mobile Experience

JackpotCity Casino is compatible with any gadget or device, but we especially preferred playing the games on the mobile app. To access it, simply go to Google Play Store or Apple App Store and download it. The selection is clear and the graphics are excellent, whether you’re playing on your browser or the app, but if you want to play on the go, the app is perfect – it’s also intuitive and you will clearly see the navigation menu and access the games from there; it also displays the chat and live support.

 

Players who have downloaded it on Google Play Store have given it an overall rating of 2.5 out of 5, while players who have downloaded the app on the Apple App Store have given it a rating of 3.0 out of 5. It’s not much, but it’s better than other casino sites, if you think about it.

 

Safety and Fairness

JackpotCity Casino is owned and operated by Baytree (Alderney) Interactive Limited, which is the company behind other casinos like Spin Casino and Ruby Fortune Casino. In addition, Jackpot City Casino is licensed by the MGA, or the Malta Gaming Authority, and the Alderney Gambling Control Commission.

 

It is also regulated and certified by eCOGRA and the EU, respectively. With these gaming authorities, players can safely assume that JackpotCity Casino is secure and takes great care of the data of its players and fully adheres to the set rules and regulations concerning gambling activities.

 

The eCOGRA certificate, in particular, guarantees that all players will benefit from equal opportunities of fair play, and JackpotCity always uses random number generators for its games. Players can also benefit from further protection because JackpotCity Casino operates under the same SSL technology available with other online casinos. JackpotCity Casino also promotes responsible gaming practices by giving its players access to tools that help them, such as deposit limits, self-exclusion tools, and other resources for players who would like to seek help.

1
recommended
offer icon
No Deposit
Get 1.5 million WOW Coins + 34.5 Free Sweepstake Coins!
gamblespot score
4.5 /5
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.

Banking Options

When it comes to its banking options, this is an area where JackpotCity stands out, particularly with its payouts. Let’s start with deposit payment methods: as its players would readily agree, JackpotCity Casino deposit payment methods are safe and secure, and the deposit options include the usual bank transfers and debit/credit cards like Mastercard and Visa (including VisaElectron), but it also has Neteller, Paypal, iDebit, Paysafecard, AstroPay Card, MuchBetter, ecoPayz, and the latest addition, Apple Pay.

The minimum amount required for deposits is $10. Meanwhile, for withdrawals, a particular JackpotCity Casino review says that has vastly improved from a few years ago, when a lot of players called it out for not giving payouts on time. Now, it has made significant progress with its withdrawal methods, and players can now withdraw using VisaElectron, Visa and Mastercard, Neteller, eCheque, iDebit, PayPal, Skrill, and more. Bear in mind that the longest payout times are with eCheque, which can take anywhere from 14 to 21 days, but the rest average from 2 to 6 business days. Skrill and PayPal can take only 24 to 48 hours.

Customer Support

The customer support options at JackpotCity Casino leave much to be desired, but overall, email queries through the Contact Us page were answered in around 2 days, which is relatively good if you don’t have any pressing issue. What we found great about customer support at JackpotCity is that you can talk to any support rep in an array of languages, from English to German, French, Greek, Turkish, Spanish, and more.

There is phone support as well as live chat and email, and the phone support is fast and hassle-free. The live chat support is also resourceful and all you have to do is confirm your JackpotCity Casino account and they will be able to help you. There is also an FAQ page with answers to some common questions (such as how to make withdrawals and how to make deposits). Here are your options for customer support at JackpotCity Casino:

  • Email: [email protected]
  • Live Chat: 24 hours a day, 7 days a week
  • Phone number (Canada): 1-800-768-1946

Our Final Say

First of all, we would like to commend JackpotCity for its friendly and welcoming casino atmosphere (in fact, it makes you feel like you’re home safe and sound as soon as you enter the website!). Secondly, another aspect that stands out are the many improvements JackpotCity has undergone since it was first launched way back in 1998. Indeed, it’s barely recognizable from the casino we once knew.

The final verdict on JackpotCity Casino is this: it’s a completely modern casino with a nostalgic touch, which is perfect for those of us who like the classic feel of glitzy casinos but who don’t mind the modern conveniences, either. With the introduction of its mobile app, what more could we ask for? There’s nothing much to say except we wish JackpotCity Casino would be available in every state in the US, because honestly, US-based players (except for those in NJ and PA) are missing out and players in Europe and Asia are having all the fun!

1
recommended
offer icon
No Deposit
150% extra coins: GC 50,000 + 27.5 Sweepstakes Coins
gamblespot score
4.5 /5
Must be 21+ and present in an eligible state. T&Cs apply. Gambling problem? Call 1-800 GAMBLER.

FAQ

What is JackpotCity?

JackpotCity Casino is a real-money casino that operates much like other real-money online casinos. In other words, players can wager real money and get the chance to win real cash, along with other promotional offers and rewards.

Who owns JackpotCity?

JackpotCity is owned by Baytree (Alderney) Limited, with its headquarters in the Alderney Channel Islands. It is also licensed and regulated by the Malta Gaming Commission as well as the Alderney Gambling Control Commission. It is legal in New Jersey and Pennsylvania and in other countries around the world.

Is JackpotCity legal?

Yes, JackpotCity Casino is a legal entity owned and operated by Baytree (Alderney) Limited. It allows players over 18 years of age to play, but players should confirm this with their jurisdiction to be completely sure.

How long does JackpotCity take to pay out?

The payout process at JackpotCity normally takes anywhere from 24 to 48 hours, although this can vary depending on the banking option you choose. Also, there is no maximum withdrawal limit, but the minimum amount you can withdraw is $10.

Author
Wia Van Cauwenberghe
Editor | Writer

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