Customer Support
For customer support, we were glad to note that Yay Casino’s Help Center is very convenient and handy. Just click on the Knowledge Base icon (the small envelope on the left of the site) if you need help with anything related to gaming at Yay casino, from questions regarding your account to verifying your email address. You can also make use of the search bar to type in a key word or phrase. You can also view your previous tickets on the right side so you will know their status and the resolutions provided by Yay casino.
Customer Support Option |
Details and Availability |
Email |
[email protected] |
FAQ page |
Yes |
Other options |
Help Center, ticketing system, social media pages |
Phone number |
N/A |
Live chat |
N/A |
There are some good support options, but we believe Yay casino could do better, especially with its live chat options, which is non-existent for now. Although the response time when you send an email is pretty quick at less than 24 hours, we still think there’s a lot of room for improvement.
Safety and Fairness
First of all, since Yay casino is a sister site of Zula, Fortune Coins, and Sportzino, this already helped us feel at ease. Yay Casino is under the umbrella of Compass Systems, LTD, which is a company based in Malta. Social casinos are not really required to have a license in the US as long as they abide by sweepstakes rules, but we were happy to find that the company which owns Yay casino is quite transparent – in fact, its address is evident on the site itself and it doesn’t look like it’s trying to hide anything. Also, most of us are familiar with the company called Blazesoft, which is the operator in Canada that is also closely affiliated with Yay Casino and its sister sites.
Yay casino’s games are all RNG-tested as well, and it has Know Your Customer verification checks in place. It also makes use of SSL encryption technology, and it has its own Responsible Gaming policy outlined on the site. We do note, however, that Yay casino lacks some tools that would limit the gameplay, such as spending limits and deposit limits, even though it’s only a social casino and not a real-money casino.