Customer Support at Hello Millions
When it comes to options for customer support, we must say that Hello Millions doesn't have a lot. For instance, while it has a live chat feature, this live chat feature is only accessible to players who have verified their account and have already purchased a GC package - in short, if you are only playing for entertainment and fun, you will not be able to contact the live chat option. On the other hand, Hello Millions has email, which is great, and it also has a chatbot and a telephone. The ticketing system at Hello Millions responds in a couple of hours, which is commendable, and it also has a highly-searchable FAQ page; if you go to this page, you will be pleasantly surprised because it has most of the answers already. We went to the Hello Millions help center and found common questions and queries such as creating an account, verifying an account, resetting a password, and even answers to questions about games like blackjack and baccarat.
Here are your customer support options at Hello Millions:
Safety and Fairness at Hello Millions
In all honesty, we didn’t see any red flags at Hello Millions. It is safe and fair in all its dealings, which is what you would expect with any social casino operating in the United States. It covers everything, which means that it has made us feel safe. For one, even though Hello Millions is not required to have a license because it is merely a social sweepstakes casino and not a real money casino, it still has a license and regulation for the Isle of Man. Additionally, we were impressed by the fact that we knew all its game providers - from NetEnt to Pragmatic Play and Relax Gaming, its game providers are well-known and licensed, and it does not deal with any unknown and unlicensed gaming developers at all.
There is other evidence of security and safety at Hello Millions, such as a KYC (Know Your Customer) and verification process and checks, geofencing for states that are restricted, a privacy policy, and responsible gaming tools and resources. Its KYC process is clear and thorough, consisting of name, age, and address upon signup and a government ID, utility bills, and bank accounts for redemptions. Hello Millions has SSL technology in place and it has been operating since November of 2023.
Hello Millions is run by B-Two Operations Limited, which also operates several other social casinos in the US like McLuck and Scratchful, and its games are regularly tested by independent test providers. For responsible gaming, Hello Millions offers limits, including Gold Coins limits, self-exclusion, time-outs, and even account closure - this is all possible even though Hello Millions is not technically a real-money casino.