FireKeepers Casino Review, Complete and Unabridged

An Overview of FireKeepers Casino in MI

FireKeepers is one of the smaller, local casinos to operate in the states, and this difference from the bigger names like BetMGM and Caesars make it stand out because it can provide more personalized services with better familiarity, especially to Michigan residents. But how does FireKeepers compare to its bigger, nationwide counterparts? In terms of games, customer support, banking options, and more, does FireKeepers iCasino stand out and get noticed? Let’s find out.

How FireKeepers Online Casino Works

FireKeepers iCasino in Michigan started when Michigan officially launched iGaming and online sports betting in 2021, and the very first wagers were in June of 2021. Plenty of other major iGaming companies wanted to get in on the action, but the management and owners of FireKeepers stuck to their guns and decided to keep the FireKeepers brand as is.

If you are interested in joining FireKeepers iCasino, you must first be located in Michigan – the platform makes use of geo-location technology to make sure you are only in Michigan. Of course, you also have to be 21 and over. Incidentally, the website is icasino.firekeeperscasino.com, and when you enter the home page, you can immediately see the Casino section and the Sports section. You can click on the Join Now icon on the top right corner and will be directed to a log-in page. Then you will be asked for your personal details, including your name, gender, date of birth, and your contact details, which include your address and mobile number. You will also be asked 2 security questions, such as your mother’s maiden name, the name of your first school, your first pet, etc. Then you just have to agree to the Terms and Conditions and certify that you are over 21. Note that FireKeepers has a strict verification process to confirm your identity, especially if you are requesting a withdrawal, which includes asking for a selfie while holding up your ID.

FireKeepers Casino Withdrawal Time and Banking Options

We’re happy to see that there are a number of payment methods at FireKeepers casino, including Play+ card and credit cards. But we were also disappointed to see that PayPal was not listed, and there are no other e-wallet options like Skrill and Neteller and no other prepaid cards such as PayNearMe, Apple Pay, or Google Pay. That said, here are the deposit and withdrawal options at FireKeepers:

There is no charge for withdrawals or deposits at FireKeepers, and the minimum deposit is $10. Note that if you want to withdraw, you must first submit a request for it and wait for a response. This will take 3 to 5 days, and the withdrawal process you choose may further add to the waiting period. For instance, withdrawals done through Play+ are instant, but ACH transfers and eChecks will often take 2 days.

Customer Support at FireKeepers

When it comes to customer support, there are different options available to players at FireKeepers. One option is by sending an email, and another option is by speaking to an agent via live chat. There is no telephone support, unfortunately. There is a Help Center on the site itself, and it has several commonly asked questions such as questions about registration, accounts, sports, deposits, withdrawals, promotions, and responsible gaming. There is also a search function at the Help Center, and you can enter a query there.

If you need further help, you can send an email to [email protected].

Safety and Fairness

FireKeepers iCasino is part of the broader FireKeepers Casino & Resort in Battle Creek, Michigan. It is fully legitimate and licensed by the Michigan Gaming Control Board, and you can even download its license from the platform. There is no need to be concerned about the legitimacy of the platform as it is regularly audited by the Michigan gaming authority.

FireKeepers casino online takes the protection of its players seriously, and it has all the usual protocols in place that will enhance each players’ safety, especially when it comes to player data and confidential information. Furthermore, it features a Responsible Gaming seal and has its own Responsible Gaming page which displays information such as spending, deposit, and time limits, and it also gives information on how players can self-exclude and set a cool-off period.

All the games at FireKeepers are regularly audited and tested by a Random Number Generator to ensure fair outcomes.